FAQs

Folder for adding FAQs articles

Why am I unable to log into the Ubiq Trusted File Manager?
1) Make sure the caps lock is not on when you  enter your password 2) Make sure you have set the Server Name settings correctly (under Preferences), specif...
Thu, 23 May, 2019 at 11:37 AM
Why am I unable to move or copy a file into a Ubiq Repository that is visible in the File Explorer (Destination Folder Access Denied)?
You most likely do not have write privileges on the Repository.  Please check with your Ubiq Administrator.  If appropriate, they can grant you this permiss...
Thu, 23 May, 2019 at 11:39 AM
Why am I unable to move a file or directory out of a Ubiq Repository, or double-click to run it (File Access Denied)?
You most likely do not have read access to the repository.  Please check with your Ubiq Administrator.  If appropriate, they can grant you this permission
Thu, 23 May, 2019 at 11:42 AM
Why am I unable to change the attributes of a file or folder in the Windows File Explorer when it is stored in a Ubiq Repository?
Access to anything in a Ubiq Repository is strictly controlled by the Ubiq software, therefore you are not able to change any attributes via the Windows Fil...
Thu, 23 May, 2019 at 11:44 AM
When I delete a file from a Ubiq repository, or move it to the Recycle Bin, why can't I 'undelete' it later?
When you delete a Ubiq-secured file, or move it to the Recycle Bin, Windows notifies you the file will be 'permanently' deleted.  This action cann...
Thu, 23 May, 2019 at 11:59 AM
Why am I sometimes unable to run programs from within a Ubiq Repository?
Potentials reasons why this could be a problem: 1. The program you are trying to run requires elevated (admin) rights, and the Windows Ubiq Trusted File...
Thu, 23 May, 2019 at 12:00 PM
Why is my virus scan software not able to scan files in a Ubiq Repository?
Many virus scan programs run with elevated access (admin).  If the Ubiq Trusted File Manager (TFM) was started by a regular user, the virus scan program wil...
Thu, 23 May, 2019 at 12:01 PM
Why is there an initial delay when I am copying a file or folder into an AWS S3 Repository?
The Ubiq Trusted File Manager must first verify there is sufficient room at the location where the S3 data will be stored, and this causes a temporary delay...
Thu, 23 May, 2019 at 12:02 PM
Why am I unable to see files from what appear to be 2 equivalent on-premises Repositories on two different Windows systems?
Scenario: 1. Create  Ubiq fragment and manifest directories as a local, on-premises Repository on one Windows system 2. Add data into this Repository 3. ...
Thu, 23 May, 2019 at 12:05 PM
Why does the Ubiq Trusted File Manager crash when I attempt to copy files or folders into an on-premises (local) FHOOSH Repository
As stated in the 'Getting Started' area of the Knowledge Base, all directories where the manifest and fragments will be stored for an on-premises ...
Thu, 23 May, 2019 at 12:06 PM